Groups Travel Consultant

Groups Travel Consultant

37.5 hours per week

Benefits

-Hybrid working 3 days office based 2 days working from home, that may switch to 2 days once probation is passed

-25 days holiday

-Salary up to £33k

SKILLS REQUIRED

• Team player, resilient and adaptable with the ability to remain calm and patient

• Experience booking corporate groups 100 -1000 people

•Proven attention to detail and quality standards

• Extensive industry experience in all areas of the reservation process

• Sound, proven SABRE skills with an excellent understanding of fares and ticketing (other GDS are accepted if you can commit to 2 weeks in person training).

• Ability to turnaround fare recalculations and ticket re issues quickly

• Able to work independently and use own initiative to resolve problems and find a solution

• Highly organised, ability to plan, prioritise and multi-task under pressure

• Strong communication skills demonstrating a pro-active response to client servicing at all times

• Interpersonal skills

• Adept using Microsoft Office Software

EXPERIENCE AND QUALIFICATIONS

• Proven advanced industry experience in all areas of travel management operations is essential

• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s

• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent

• Extensive industry experience in all areas of the reservation process

• Experience of the European and American markets essential

Business Travel Consultant Duties:

• Provide support and excellent customer service to clients ensuring clients receive outstanding level of service provided.

• Book all aspects of urgent Travel that is required, including flights, car hire, hotels & transfers.

• Responding to emails & calls off clients received outside of office opening hours

• Monitoring and actioning the GDS queues

• Assisting with some administration duties

• Complete handovers to provide a seamless customer experience.

Essential Requirements:

• Business Travel experience is essential

• Fully proficient on a GDS Ideally Native Sabre

Please note only suitable candidates from a business travel background with GDS experience will be considered for this post.