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Role Overview:
We are looking for a technically skilled problem solver who enjoys resolving issues and delivering exceptional customer support. This customer-facing role involves supporting users through our ticketing system, live chat, and other channels. You'll troubleshoot platform-related issues, liaise with third-party tech providers, and ensure customers receive a top-tier experience, even in challenging situations.
As part of the Operations Team, as Technical Operations Specialist youll become familiar with trading platforms and internal policies. Training will be provided, but a keen interest in online Forex trading will be an advantage as you'll support customers' simulated trading accounts and resolve platform-related issues.
Your Profile:
- Strong troubleshooting and problem-solving skills
- Active interest in technology and a solid understanding of common computing issues
- Exceptional communication skills (both written and verbal)
- Strong mathematical skills and proficiency in Microsoft Excel/Google Sheets
- Experience in customer service, ideally using ticketing systems
- Interest or basic knowledge of Forex trading is desirable (training provided)
- Ability to work autonomously and as part of a team
- Results-driven with a passion for providing high-quality service
Technical Operations Specialist Key Responsibilities:
- Provide technical support via Live Chat, Tickets, Discord, Emails, and CRM
- Identify, investigate, and resolve service interruptions proactively
- Communicate clearly with customers and offer effective solutions
- Act as the liaison between the customer and the team
- Escalate complex issues to team members or third parties as needed
- Offer account support, including adjustments to simulated balances during service disruptions
- Update customer records, financial data, and other information in databases
Logistics & Remote Working Requirements:
- Company-provided equipment (Laptop/PC) or BYOD option
- Stable internet connection (at least 30 Mbps) for meetings/voice calls
- A private and quiet workspace
Technical Operations Specialist Skills Required:
- Mandatory: Strong communication, customer-focused, team player, attention to detail, analytical skills, fast learner, problem-solver, able to multitask and prioritize
- Desirable: Knowledge or experience in Forex trading, strong typing skills
How to Apply:
Please ensure you are UK-based with the right to work in the UK. To apply click the apply link online and send an updated copy of your CV including a 300-word description of why you're suitable for the role and attach your CV. Applications without a CV will not be considered.
About FTP London Ltd:
Funded Trading Plus (FTP London Ltd), established in 2021, is a leader in developing profitable trading strategies for the financial markets. We offer talented traders the chance to prove their skills in a simulated environment, where successful evaluations lead to real-world commissions. Our global reach spans North America, Europe, Asia, and Africa, and we are one of the top 10 firms in the industry.
As a fully remote company, we cultivate a strong, supportive team culture focused on growth and success. Our Trustpilot rating reflects our dedication to exceptional customer service.
