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About the Role
We are seeking a dedicated and motivated Business Support Administrator to join our busy distribution team. In this role, you’ll provide essential business support to team leaders and drivers who deliver approximately 800 meals daily across the county. You’ll be the primary contact for service users and their families, managing meal orders, processing amendments, and handling payments. Strong customer service and communication skills are essential, as is a commitment to confidentiality.
Key Responsibilities
- Perform routine clerical tasks, such as answering calls, verifying information, data entry, and photocopying, adhering to confidentiality and safeguarding standards.
- Provide guidance and routine advice on business processes to customers and partners.
- Process and format information related to finance, customer service, and staffing needs.
- Assist with financial transactions, including processing orders, managing unpaid bills, and handling cash.
- Coordinate meetings and events, including booking venues, issuing invitations, and taking minutes.
- Manage mail, prepare information packs, and distribute leaflets as needed.
- Greet visitors, handle reception duties, and offer basic guidance to inquiries.
Education and Knowledge
- Good literacy and numeracy skills.
Skills and Competencies
- Commitment to excellent customer care.
- Ability to work efficiently, seeking ways to improve services and customer outcomes.
- Able to work well with colleagues and independently.
- Upholds a respectful, safe environment for both customers and staff.
Experience Required
- Proficiency in data entry and data management, with attention to accuracy and confidentiality.
- Experience with IT and business support tools, particularly Microsoft Office (Word and Excel).
- Familiarity with minute-taking and note-taking.
- Strong communication skills, with experience providing information to the public or customers.
- Understanding and application of defined business processes.
Why Join Us?This role offers the opportunity to be part of a dynamic team that makes a difference daily. You’ll gain valuable experience in a supportive environment with a focus on customer service excellence.
Application Instructions
Interviews will be held Virtually
Please Note: This is an on-site role at our Rainworth office, with no hybrid working option available.
