IT Support Specialist

IT Support Specialist

We are looking for a proactive IT Support Specialist to join our small team. The ideal candidate will have a strong background in networking, software troubleshooting, and system administration, with a passion for delivering excellent customer service.

Key Responsibilities:

• Provide technical support to end-users for software and hardware issues.
• Configure and maintain firewall settings to enhance network security.
• Use Microsoft Excel for data analysis and reporting.
• Administer IT systems, including Active Directory, DHCP, and PowerShell scripting.
• Deliver excellent customer service and clear communication.
• Use Microsoft Office suite (Excel, Word, Outlook) for documentation and correspondence.

Core Technical Skills:

• Install and configure IT hardware and software.
• Proficient in Microsoft operating systems (Windows 7 and above).
• Experience with Windows Server environments (2012 R2 and later).
• Strong understanding of Active Directory, DHCP, DNS, and Group Policy.
• Troubleshoot hardware, software, and networking issues.
• Experience with Exchange, Office 365, and PowerShell.

Personal Qualities:

• Work within policies, regulations, and procedures.
• Strong attention to detail and problem-solving skills.
• Manage workload effectively under pressure.
• Team player with excellent communication skills.
• Work independently with minimal supervision.
• Calm and professional when handling problems.

Preferred Experience and Certifications:

• Microsoft 365 and Office 365 migration and management.
• Microsoft Azure implementation and certification.
• Proficiency in Hyper-V configuration and management.
• Deploy and manage antivirus, backup, and firewall solutions.
• Awareness of cybersecurity practices and GDPR compliance.

If you believe you have the skills and experience to offer, we encourage you to apply!