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Customer contact centre information clerk
Call Handler

Call Handler

Senior Salmon

Posted 7 hours ago, valid for 4 hours

Mansfield, Nottinghamshire NG21 0BJ, England

Part Time

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Sonic Summary

Senior Salmon is seeking experienced Call Handlers in the Mansfield Area.
The role requires providing professional customer service through phone and email, handling queries, and resolving complaints.
Candidates should have previous experience in Customer Service and Administration, preferably in the insurance or construction industry.
The working hours are Monday to Friday from 9:00 am to 5:00 pm, with a pay rate of £11.44 per hour on a temp-to-perm basis.
Applicants are encouraged to apply if they want to contribute to a dynamic team and develop their skills in a supportive environment.

Senior Salmon are recruiting for experienced Call Handlers in the Mansfield Area!Job OverviewThe ideal candidate will be responsible for providing professional and efficient customer service via the phone or email. This role involves handling customer queries, resolving complaints and logging calls accurately .ResponsibilitiesAnswering calls promptly and professionally.Assisting with queries and complaints.Resolving issues by determining a cause and providing a solution.Ensuring calls are logged accurately and all information is correct and up to date.Transferring calls to the relevant departments.Follow up with customers to ensure they are satisfied and issues are resolved.Handle calls with positive, empathetic and professional demeanour.SkillsPrevious experience in Customer Service and Administration.Experience in insurance and/or construction industry in advantageous.Working hours9:00am - 5pm, Monday - Friday.Pay rate - £11.44ph, Temp - Perm.If you are looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for the Call Handler position today!Skills:customer service, call handler, complaints handlerQualifications:customer service, call handler, complaints handlerKeywords:customer service, call handler, complaints handler

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