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Mansfield, Nottinghamshire
Customer service representative
Customer Correspondence and Complaints Officer

Customer Correspondence and Complaints Officer

Cherry Professional - Relationship Led Recruitment

Posted 2 days ago, valid for 24 days

Mansfield, Nottinghamshire NG190LT, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The position of Customer Correspondence and Complaints Officer is a temporary role based in Mansfield, with a pay rate of up to £18.00 per hour.
The role involves managing customer correspondence, addressing inquiries, and maintaining an organized electronic filing system.
Candidates should have 1-3 years of experience in a customer service environment and possess excellent communication and time management skills.
Responsibilities include logging correspondence, troubleshooting queries, and providing cover across various correspondence departments.
The role may require working under pressure and involves using software such as MS Excel and Office for document production.

Customer Correspondance and Complaints Officer- Temporary for 3 months (possibily extended) - Mansfield - Up to £18.00 per hourCherry Professional are pleased to be working with their public sector client to support with the recruitment of a Customer Correspondence and Complaints Officer position. The main purpose of the role is to produce and manage correspondence as well as deal with enquiries from customers, members of the public and other government authority personnel. Responsibilities

Deal with correspondence within the set timescales, producing quality draft responses whilst ensuring an organised electronic filing system is maintained
Liaise directly with customers over the phone to help resolve their queries and follow up agreed outcomes and actions in writing
Logging and processing of correspondence on customer systems, as well as troubleshooting queries and identifying improvements.
Providing cover across all types of correspondence departments
Help to manage the teams’ customer mailbox and workflow.
You will act with discretion and maintain confidentiality
You will take on duties within the wider Customer Strategy and Services team such as answering customer calls if required.
You will produce documents using the appropriate software such as MS Excel and Office.

Ideal Person

1-3 years in a customer service environment
Excellent time management skills and ability to multi-task and prioritise work.
Ability to work to tight deadlines
Attention to detail and problem solving skills.
Excellent communication skills
Ability to work under pressure

Other roles you may have applied for: Customer Service Officer, Customer Correspondance Officer, Complaints Handler, Senior Customer Service Officer, Customer Service AdvisorCherry Professional is recruiting for this role on behalf of the client.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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