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Centric Talent is currently recruiting Customer ServiceAdvisors for one of the UK's best-known retailers of sporting goods. This client has a huge presence in the Shirebrook location and provides exciting employment opportunities for thousands of people every day.
They are looking for people with experience in the Customer Services sector tojoin their specialist Customer Service team.
Customer Service Advisors - Working Hours/Pay:
Fully office based role
Full Time 40 hours Perm Week - Permanent contract
5 Shifts over 7 (will include weekends on a rota)
Rotational shift pattern 8am-5pm and 11am - 8pm, weekends 9am - 6pm.
8 Week rota supplied
Salary £23.920 pa
Working as a Customer Services Advisor:
The role of Customer Service Advisor is super-fast-paced - you need to be able to think on your feet and you should enjoy a varied and exciting role, where no two days are the same.Reporting to the Team Leader you will be the first point of contact forall customer queries, so you should beenergetic,empatheticand able to deal with avarietyof different people.
You will be required to manage contact through various channels, including telephone calls, web chat and social media platforms, so your grasp of spoken and written English should be very good.
Resolving customer issues and queries will see you dealing with other departments across the business, including the local stores, couriers & delivery drivers and also the big warehouse to provide your customer with full updates as and when anything changes.
The Key Responsibilities for our Customer Service Advisors:
- Provide customers with the highest standards of Customer Service
- Log, record, and resolve customerqueries and issues in an efficient and professional manner across all functions within the business.
- Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other departmental functions to reach best resolutions and through that, actively promote best practice.
- Act on customer feedback to recover potentially lost customers and/or resolve concerns.
- As we have mentioned, you will need to have an excellent standard of written and spoken English.
- Previous Customer Service experience in an office-based environment is required for this role.
- IT and Computer literate is essential for this position.
- Strong communication skills both verbal and written is essential.
- Your attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multi-task whilst also thinking out of the box to achieve the best resolution for the customer.
So, if you are a team player, that can work under your own steam, and like the look of these benefits:
- 20 days holiday + 8 BHs
- Pension contribution 3% employer 5% employee.
- 24/7 Access to confidential wellbeing, health, and financial support via our partners The Retail Trust
- Discounted gym membership, free access to weekly Fit classes and access to our Everlast Gyms App for workouts, nutrition tracking and lifestyle advice
- Evans Cycles Ride to Work Scheme
- 20% discount across all brands (including sale items)
- Everlast Gym membership for £10 a month
- Bonus scheme
- Monthly Champion Award (8 peer nominated winners earn double their monthly salary)
- Internal referral scheme earn from £500 - £1000 for referring a friend.
- Learning Cloud online platform with unlimited access to content for all employees
Click to apply for this role as a Customer Service Advisor today, and our recruitment specialists will be in touch to process your application and discuss moving you along to the next stage - meeting the client!
Remember, this is apermanent role, so our client will want to see your CV, and chat to you directly about your interest in working for them.
Important Information:We endeavour to process your personal data in a fair and transparent manner. In applying for this role,Centric Talent will be acting within your interest and will contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us.
We are an equal opportunities business and we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware, Centric Talent do NOT charge any fees for arranging work for you if anyone asks you for money to organise an interview or assessment, please contact us.
If you feel you have what it takes to join this team and would like to speak to someone about this superb permanent job, please clickApplytoday, and we will be in touch ASAP to progress your application.
