Customer Service Advisor

Customer Service Advisor - Temporary ProjectStart date 17th April for 8 weeks Mon - Fri 8:30am-5pmMansfield

This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks.

Handling inbound complaint calls and signposting only. NO SALES!

The of role Customer Service Advisor will involve:

• Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required
• Providing information to customer regarding the escalation process
• Arranging call backs for customers as and when required
• Logging details of the call on the system and updating information accurately

We are looking for candidates with:

• Customer service / call centre experience
• Empathy and experience of dealing with complaints or handling upset customers
• Excellent communication skills both written and verbal on all levels
• The ability to work on a temporary basis for the whole length of the assignment
• Computer literacy and the ability to quickly pick up new systems

Interested?? Call TurnerFox Recruitment on or email your CV today!!!

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team

Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler