Part Time Customer Experience Assistant

Please note this is a part time position (22.5 hours), Wednesday 11.45 – 17.15, Thursday 08.15 – 17:15, Friday 08.15 – 17.15. Flexibility will be required to meet the needs of the business. 

Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre management team, you’ll be a key part of this. You will welcome everyone to Mansfield Innovation Centre.

Oxford Innovation Space operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK.  Our clients are start-ups, high growth SMEs, investors and public sector organisations that contract with us to deliver innovation centres and programmes to business.  We now manage more than thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative, and growing companies.

At Mansfield Innovation Centre, the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses and a warm welcome is part of the excellent service that they expect.

That’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own, you’ll show pride in your work, making sure the Innovation Centre always looks the part and always looking for something new to challenge you.

What will you do?

There’ll be plenty of variety so you’ll never feel bored, here are the main responsibilities you will have:

• Be the first and last point of contact for our customers and their guests
• Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
• Responsible for opening the centre in the morning and closing the centre at the end of the day
• Manage keys and passes (activation/ deactivation) for customers
• Handle all daily incoming and outgoing mail for customers
• Answer all incoming queries via phone, email or at reception
• Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
• Support the Centre team with event planning and hosting
• Monitor the meeting room agenda and act as a host for internal and external events
• Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting.  Engaging and building relationships online
• Ensuring all centre equipment is in good working order
• Maintaining and monitoring of useful consumables and stationery
• Record any chargeable ad hoc services as appropriate
• Managing both incoming and outgoing mail
• Maintaining tidiness of the communal areas in the centre
• Provide support to the Assistant Centre Manager and Centre Manager for administrative tasks that may arise
• Manage relationships with onsite contractors
• Help us with your ideas on how we can keep improving our services

 What are you like?

• A confident and enthusiastic person able to develop rapport with people from all backgrounds and to provide a friendly, professional image
• Pro-active attitude
• IT competent with experience of using a range of systems
• Conscientious and efficient with an eye for detail and pride in their work
• Can work as part of a team as well as working on your own when required
• Ability to work flexibly to help make the centre a success 

What’s in it for you?

• Salary of £14,040 pa (£12ph)
• 25 days’ holiday plus Bank Holidays, pro rata
• Flexible benefits package comprising:
  • Contributory pension
  • Ability to increase or decrease amount of annual leave
  • Ability to increase or decrease amount of life assurance cover
  • Private medical and dental insurance
  • Cycle to work scheme
  • Charitable Giving/ Charity Days
• We want you to have chances to progress and so we will support you in learning new skills and taking the next steps in your career.
• We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

Click ‘apply’ for the opportunity to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you!

We are an equal opportunities employer and welcome applications from all backgrounds.

We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.