IT Service Coordinator

IT Service coordinator - Temporary 6 months+Mansfield / Hybridc£25,710 - £28,567

Are you a Highly organised individual who can follow process, but also happy to challenge and ask question where required, do you have experience of working in an IT department or other service delivery team? Then we have the role for you……

We are looking for an experienced IT Service Coordinator to work for our fantastic public sector client based in Mansfield. They offer a great working environment and the opportunity to work from home 2-3 days per week.

The role of IT Service coordinator will involve:

• Manage the support of the business IT users, ensuring that the service appropriately supports the business objectives. The customer and service provider relationships require a managed approach adopting a formal ITIL methodology. Support includes procurement of equipment and software and the management of associated contracts
• Provide and enable communication between the user community, the in-house and supplier support functions ensuring effective escalation of problems. Provide guidance and assistance to users on use of the Digital Service Desk, Service Management and Digital services in general as required.
• Ensure excellent communication between Digital, suppliers and the business.
• Deputise for the Service Manager with respect to support coordination and contract management in their absence.
• Actively manage the customer and supplier relationships using ITIL service management. Support includes procurement of equipment and software and the administration of associated contracts through appropriate government channels.
• Ensure that system changes are managed effectively to ensure the maximum benefit to the business and minimising disruption. This includes developing, with the Service Manager, effective change control systems and risk assessments and maintaining these processes.
• Act as a focal point for communication between the user community and the in-house and outsourced support functions ensuring effective escalation of problems where business targets / objectives are achieved.
• Contract Management - to assist the Service Manager in ensuring that services are provided in line with outsource agreements and that other contracts are managed and renewed efficiently and for the benefit of the business.
• Drive service improvement through good service management, and work collaboratively with colleagues to drive efficiencies and process improvement to support this.
• Ensure the security of the corporate systems, manage the user access to the network and to specific applications, by working with the business functions and the outsourced Digital partners.
• Ensure appropriate statistics are gathered and reports produced as required, to support business operations and the Lead Service Manager.
• Contribute towards the corporate objectives in terms of Business Continuity, Risk Management, invoice processing, efficiency savings and the use of Electronic Document Records Management System (EDRMS).

The ideal candidate for the role of IT Service coordinatorwill have

• TIL Foundation HND or relevant experience
• Excellent knowledge and understanding of ITIL, including - Contract / Service Level agreement (SLA) Management and ICT release and change management
• Working knowledge of Inferis
• Experience of working in an IT department (ICT Support) or other service delivery team is essential
• Excellent knowledge of business systems and processes with skills in planning and scheduling work
• Excellent report writing skills Team working skills and communication and interpersonal skills

Interested? Don't miss out - send your CV today!

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team

Key words for this role: service coordinator / ICT / IT Asset coordinator / service desk analyst / technical service coordinator / ITIL Service coordinator