IT Support Technician

Role: IT Support ( 1st,2nd, 3rd Line Support )

Location: Ratcher Way, Forest Town

Salary: £30,000 - £32,000

Benefits;

• A collaborative and supportive work environment.
• On site parking
• Opportunities for career development and training.
• Competitive salary and benefits package.
• Exposure to diverse and exciting IT challenges within a dynamic organisation.

Company:

Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.

Role Overview:

As an IT Support Technician, you will take ownership of a range of technical challenges, delivering exceptional support to end-users while maintaining and improving our IT systems. This role requires a versatile and motivated individual capable of handling tasks at all levels of IT support, from first-line troubleshooting to third-line complex issue resolution.

Responsibilities:

• 1st Line Support: Provide frontline technical support, handling helpdesk tickets, resolving common hardware/software issues, and assisting users with day-to-day IT queries.
• 2nd Line Support: Diagnose and resolve intermediate technical problems, perform system and network maintenance, and support project implementations.
• 3rd Line Support: Tackle advanced technical challenges, including server and network infrastructure troubleshooting, system upgrades, and security monitoring.
• Manage user accounts, permissions, and group policies via Active Directory and Office 365.
• Assist in planning and executing IT projects, including hardware rollouts and system migrations.
• Maintain documentation of IT systems, procedures, and resolutions.
• Collaborate with external vendors and escalation points to resolve complex issues effectively.

Requirements:

• Proven experience in a multi-tier IT support role, including 1st, 2nd, and 3rd line support.
• Strong proficiency in Windows Server, Active Directory, and Microsoft 365 administration.
• Knowledge of networking technologies, including TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with virtualisation platforms (e.g. Hyper-V).
• Excellent problem-solving skills and a methodical approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Full Clean Driving Licence and access to own car

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.