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Claims Administrator
- Location: Mansfield
- Job Type: Full-time, Mon-Fri (08:00-17:00)
- Salary: £26,000
Reed are collaborating with a leading disaster restoration company dedicated to providing top-notch restoration services for properties affected by fire, water, and accidental damage. We are looking for a Claims Administrator to manage the end-to-end process of new and existing work, ensuring high standards of service and technical excellence.
Day-to-day of the role:
- Complete the initial setup of all new files, including electronic and manual records, for new work instructions received from clients and customers.
- Manage, set up, and accurately record dates for new and existing job files within our client contractor system (SRS).
- Produce daily work sheets and other documentation necessary for site visits.
- Liaise with Technicians and other site staff to ensure the correct documentation is in place for initial and subsequent site visits.
- Deal professionally with customer and client enquiries and requests, ensuring that information is accurately recorded and shared.
- Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced.
- Follow procedures to ensure that contents deemed to be unrestorable are not disposed of until the correct approval has been given.
- Proactively manage jobs to ensure all data is accurately recorded in a timely manner on the client’s system (SRS).
- Communicate effectively with other Administration Team members to coordinate efforts and address challenges.
Required Skills & Qualifications:
- Good standard of education and experience in customer communication.
- Excellent communication skills and telephone manner.
- Ability to work effectively individually and as part of a team.
- Computer literate with experience in the use of Microsoft products.
- Ability to deal with confidential and sensitive information.
- Strong attention to detail and ability to follow instructions carefully.
Benefits:
- Opportunities for professional development and training.
- Supportive team environment.
- Competitive salary and benefits package.
Do not miss out on this fantastic opportunity! APPLY TODAY! Call Dale @ Reed – Nottingham!!
