Copywriter - External Communications

Copywriter / External Communications - 9 months
Mansfield / Hybrid
c28,543- 34,886 Dept on experience

We have an excellent opportunity for an experienced copywriter to work as a customer correspondence officer.

You will be working at the heart of the organisation, with various teams across the business to provide clear and effective written communication to external customers.

Your responsibilities will include,

Reporting to the Customer Correspondence Manager, the role of Copywriter - External Communications will involve:

• Responding to enquiries from the public and Members of Parliament
• Leading the review and resolution of complaints.
• Working with diverse internal technical specialists to ensure that all responses are timely, grammatically accurate and compliant with legislative requirements.
• Responding to communication on behalf of the executive team - you will have the ability to adapt tone and style of writing depending on the nature of the enquiry
• Liaising directly with customers over the telephone to help resolve their queries, providing reassurance where required and follow up agreed outcomes and actions in writing
• Logging and processing of correspondence on systems, as well as troubleshooting queries and identifying improvements
• Producing documents to a high standard using the appropriate software, including the following but not limited to; MS Office and Excel.
• Helping to manage a busy inbox
• Taking on duties within the wider customer support team such as answering customer calls if required

The ideal candidate for the role of Copywriter - External Communications will have~:

• Experience of creating written content with an eye for detail and the ability to write clearly and concisely using plain English.
• Experience of liaising and coordinating with key stakeholders across a wide range of organisations
• Attention to detail with proofreading / editing skills
• Ability to translate complex technical information into clear, concise and customer-friendly language
• 1-3 years in a customer environment
• Excellent written English and communication skills

Interested?? Call TurnerFox Recruitment on (phone number removed) or email your CV

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team.

Keywords for this vacancy - copywriter / copy writer / researcher / communications / marketing assistant / external communications / Customer Service / Customer Correspondence / Written Content / internal communications / PR / Marketing / Complaints handler