Customer Account Manager

Are you a natural relationship builder with a talent for client management? Do you thrive in a role where you can make a real impact, helping customers while driving business success? If so, LivePay-a leading payroll services provider in Mansfield-is looking for an ambitious and personable Customer Account Manager to join our growing team!

At LivePay, we don't just process payrolls-we build long-lasting relationships with our clients, ensuring they receive outstanding service and solutions tailored to their needs. As our Customer Account Manager, you'll play a key role in enhancing client satisfaction, identifying opportunities for growth, and ensuring our business continues to thrive.

What You'll Be Doing...

• Conducting annual client account reviews to assess and improve efficiency, revenue, and service quality.
• Identifying opportunities for upselling additional services-without pushy sales tactics, but through real value-driven conversations.
• Working closely with internal teams to ensure smooth service delivery and prompt resolution of any issues.
• Escalating concerns where necessary and ensuring high standards are upheld across all client interactions.
• Gaining hands-on experience in payroll operations (no prior payroll knowledge required!) to better understand client needs.

What You Bring to the Table...

• A proactive and confident approach-you love working with people and solving problems.
• Strong communication and relationship-building skills.
• Ability to prioritize and coordinate tasks across different teams.
• A good grasp of Microsoft Office and similar business tools.
• Live within a commutable distance of our Mansfield office.
• Willingness to learn the language of payroll and how payroll operations function.

Perks & Benefits...

• 31 days holiday (including bank holidays).
• Referral bonus scheme.
• Additional holiday purchase scheme.
• Salary sacrifice pension scheme.
• Regular company events.
• Optional company-funded training-invest in your future with us!

Why Join LivePay?

With 40+ years of payroll expertise, a diverse client base, and our award-winning service (Outsource Provider of the Year-two years running!), we're a company on the rise. As we expand, we're introducing this dedicated Customer Account Manager role to ensure we maintain our exceptional service standards while continuing to grow.

Ready to Apply?

If you're excited about this opportunity and believe you're the right fit, we'd love to hear from you! Attach your CV and then book yourself an interview with our Managing Director to discuss how you can contribute to LivePay's success.

Apply today and take your career to the next level!