Charge Hand

Job Title: Charge Hand

Location: March

Salary: Competitive

Job type: Full time, Permanent

About us:

Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities.

Main Purpose of the Role

Supporting the Shift Supervisor with effective management and supervision of the shifts all store operations, including distribution of workload for all warehouse operatives and FLT drivers including agency labour that is allocated to the operation.  Effective organisational and communication skills and a flexible approach to work hours. 

Must Haves

• Minimum of 1 years’ experience of working within a warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Reach, Flexi truck licences where appropriate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Strong Leadership and Management skills with the ability to delegate and supervise individuals
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi-task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with customers and co-Workers alike
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable

Key Accountabilities

• Customer Service Ensure effective and efficient running of all the warehouse function and customer satisfaction by:
• Ensure warehouse supervisor is kept informed of all operational issues, in particular those that may lead to service disruption or non-delivery
• Ensure that the Company’s health and safety policies and guidelines are adhered to.
• Ensure that all site / stock damage is reported
• Operation of Mechanical Handling Equipment and inspection of MHE prior to shift.
• To maintain all working areas in a clean and tidy manner
• To achieve the expected hourly output as determined by the site daily volumes.
• To control the reworking of stock and the decanting of containers as and when required.
• To control the accuracy of receiving, picking and dispatch
• Operating IT systems as required – updating any records within the system
• Effective intake of goods and supplies from all customers
• Correct storing of goods – Monitoring locations and carrying out checks to ensure the teams accuracy
• Management of the marshalling of stocks
• Ensuring warehouse operatives keep accurate records of stocks
• Correct completion of relevant paperwork for all customers
• Printing out of delivery notes
• Ensuring all operatives complete paperwork correctly and conduct the scanning of pallets to the correct locations through training and mentoring
• Maintain a high level of cleaning by getting all operatives involved and signing off the CRWH01 document and handing back to the manager

Supervisory    

Supervise the daily operations

When covering for the supervisor, managing the staff on shift, including the following:

1. Absence management – both long and short term absence
2. Investigation of conduct matters and any relevant disciplinary action
3. Capability management including retraining of any relevant processes and procedures

Communication

Contact internal and external customers to resolve any queries or problems with paperwork

Responding to and dealing with customer communication by email and telephone in a prompt manner

Teamwork

Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams

Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the warehouse Manager

Please note:

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Candidates with the experience or relevant job titles of; Transport Team Leader, Fleet Supervisor, Dispatch Lead, Route Supervisor, Logistics Foreman, Yard Supervisor, Shift Coordinator (Transport), Operations Lead (Transport), Lead Driver, Traffic Controller, Distribution Supervisor, Cargo Supervisor, Terminal Foreman, Loading Dock Supervisor, Depot Coordinator, Vehicle Supervisor, Crew Chief (Transport), Delivery Lead, Fleet Maintenance Supervisor, Transport Operations Foreman will also be considered for this role.