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Tenant Liaison Officer
Location: We have positions based in both Wrexham and Rhyl.
Salary: £27,000 to £28,000 with a car allowance of £3,000 pa. We also offer enhanced employer pension contributions and access to training and development opportunities.
Contract: Full time, permanent.
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
Tenant Liaison Officer – About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
• To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
• Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
• Ensuring that any problems/issues are dealt with promptly.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Ensure relevant communication packs are set up for new contracts.
Team Responsibilities
• Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
• Collaborate with other project stakeholders as required
• Assist the customer care manager filing reports for company directors.
• Support colleagues as and when required
• To act in the best interests of the company at all times
Health & Safety / Legislative Requirements
• Complete all site compliance paperwork and TLO trackers as required
• To perform all duties in line with company guidelines and legislative requirements
What we need from you
• 1 year in a customer facing role within the building industry
• A full driving licence along with the ability to drive where required by the company
• Good level of written & oral English
• Strong social skills / high levels of emotional intelligence
If you feel you have the skills and experience to be successful in this role then apply today!
