Customer Service Advisor

Trinity Resource Solutions

Posted 3 days ago, valid for 16 hours

Marlow, Buckinghamshire SL7 3BT

Full Time

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Sonic Summary

Our client in Marlow is seeking a Customer Service Advisor with previous experience in a customer service role and order processing.
The position requires proficiency in CRM systems, preferably SalesForce, and exceptional communication skills.
This role involves engaging with customers, managing orders, resolving inquiries, and handling returns efficiently.
The salary for this position is competitive, and the company offers various benefits including hybrid working, private medical and dental insurance, and 25 days of holiday plus bank holidays.
Candidates should be self-motivated and passionate about delivering excellent customer service.

Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Advisor to join their team.As a Customer Service Advisor, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.Key Responsibilities:- Engage directly with customers via telephone or electronic communication.- Manage direct customer orders following the internal sales order process meticulously.- Address and resolve general and order-specific customer enquiries promptly and effectively.- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.- Provide support with order status updates and delivery tracking queries.Skills and Experience Required:- Previous experience in a Customer Service role is essential.- Order processing experience is essential - Proficiency in CRM systems, preferably SalesForce. - A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.- Exceptional communication skills, both oral and written.Company Benefits: - Hybrid working after probation- Private Medical Insurance- Private Dental- Family Discounts- 25 Days Holiday + Bank Holidays- Plus more!

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