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Technical Support Engineer

Technical Support Engineer

Arc IT Recruitment

Posted 8 hours ago, valid for a month

Marlow, Buckinghamshire SL7 3BT

£35,000 per annum

Full Time

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Sonic Summary

A Technical Support Engineer position is available in Marlow, Buckinghamshire, offering a salary of £35,000 per annum plus quarterly bonuses.
The role requires proven experience in a technical support capacity, ideally with proficiency in Windows, Linux, and Mac OS environments.
Key responsibilities include providing high-quality technical support, managing IT projects, and delivering training to internal staff.
Candidates should possess strong skills in diagnosing and troubleshooting technical issues, as well as a solid understanding of various technology products.
This hybrid position offers a dynamic environment for those passionate about technology and customer service, with opportunities for career advancement.

Technical Support EngineerMarlow, Buckinghamshire£35,000 per annum + quarterly bonusesHybrid An opportunity to join a rapidly growing and successful technical consultancy as a Technical Support Engineer, where you will play a vital role in ensuring the seamless operation of technology systems. In this position, you'll have the opportunity to work in a dynamic environment where your contributions are valued. You will provide high-quality technical support to both internal teams and external clients, manage IT projects, and participate in initiatives that promote continuous improvement across the company. Key Responsibilities:

Customer Engagement: Build strong relationships with clients, addressing their technical needs and ensuring satisfaction.
Internal Technical Support: Serve as a go-to resource for technical inquiries and issues within the organization.
Training & Expertise: Deliver product training and share technical knowledge with all internal staff, enhancing their skills and efficiency.
Desktop Support: Provide hands-on support for desktop issues and manage software configurations to optimize performance.
Project Leadership: Lead small to medium-sized IT projects as directed by the Technical Support Manager, ensuring timely and successful execution.
Device Setup: Configure new laptops (both Mac and PC), ensuring all necessary software is installed and ready for use.
Security Maintenance: Uphold and improve security protocols, applying necessary upgrades to all company devices to protect sensitive information.

Required Experience:

Proven experience as a Technical Support Engineer or in a similar technical role.
Proficient in Windows, Linux, and Mac OS environments.
Strong skills in diagnosing and troubleshooting technical issues efficiently.
Solid understanding of computer systems, mobile devices, and other technology products.

This role is a fantastic opportunity to learn, grow, and advance your career in a specialist consultancy. They value adaptability and are committed to helping you forge a successful technical career path.If you're passionate about technology and customer service, please send your CV now!

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