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Job Title: Shop Manager
Location: Marlow, Buckinghamshire
Salary: £28,739.57 per annum
Hours: 40 hours per week
Job type: Full time, permanent
Have you got what it takes to be our new…. Shop Manager at Florence Nightingale Hospice Charity?
As the Shop Manager you will be part of an amazing team based in the heart of the beautiful market town of Marlow, Buckinghamshire.
You will work with the Assistant Manager, Shop Supervisor and volunteer team to engage support for our client from the local community, maximise sales and profit, and actively promote Gift Aid and the Hospice Lottery.
The successful Shop Manager has full responsibility for all aspects of managing the shop and should always be positively promote and support the aims of the Charity.
About us
Florence Nightingale Hospice Charity commits to funding over £1Million a year to provide high quality hospice care for people living in Buckinghamshire and its borders.
Our vision is to support the best hospice care for local people in Buckinghamshire and bordering areas. We commission and fund services from the NHS Florence Nightingale Hospice (FNH), which operates from its building at Stoke Mandeville Hospital and in the local community.
Key responsibilities as the Shop Manager
- Achieve agreed income targets - sales, Gift Aid and Hospice Lottery
- Support the recruitment, induction, training and retention of volunteers, promoting a happy and productive working environment for the volunteers
- Ensure that a standard of excellence is maintained with regard to customer service
- Maximise sales through effective stock management, pricing, display and merchandising
- Ensure that the shop is adequately staffed with volunteers to maintain the required level of service
- Receive all donations with gratitude and appreciation, ensuring that Gift Aid is promoted, and that Gift Aid donated stock is managed in line with HMRC guidelines
- Ensure Health & Safety standards and procedures are met to keep everybody safe.
- Ensure compliance with financial reporting and cash handling
- Line management responsibility for the Assistant Manager, providing effective support, training and personal development
- At all times, safeguard the Charity’s reputation by working in a professional manner and personifying FNHC values
What we can offer you
- Workplace pension - 5% ER contribution (with an option to increase to 6%)
- 26 days annual leave plus statutory holidays (increasing by a day a year up to 5 years service)
- Generous company sick pay allowance
- Enhanced maternity/paternity/adoption leave
- Access to Smart Health services, including GP Online 24/7
- Employee Assistance Programme
- Life Assurance equivalent to 3x salary
- Membership of the Blue Light scheme, offering a wide range of discounts
What can you bring to the team?
- Experience of managing a team in charity or fashion retail
- Demonstrate experience of leading a team to achieve sales targets in a customer facing retail environment
- Line management experience, with a focus on the support and development of staff
- Experience of working with volunteers, and able to work positively with people of all abilities
- Highly motivated, creative and with a keen interest in fashion and/or donated product
- Ability to deal with difficult customers and situations with professionalism and without judgement
- Proven ability and enthusiasm for working collaboratively across teams and at all levels
- Demonstrate organisational, customer service and stock management skills
- Ability to lift and carry large quantities of donations of stock including waste and recycling on a daily basis
- Demonstrable positive, solution-focused, 'can-do’ attitude
- Full current and valid driving licence (preferred, but not required)
- Car insurance, including business cover (preferred, but not required)
- Access to a vehicle that can be used for work purposes (preferred, but not required)
Candidates are encouraged to apply promptly as we will withdraw the advert when we have sufficient suitable candidates to shortlist for interview.
Closing Date is 1st January 2025
Want to hear more about what we do, get in touch today!
Please note, Disclosure & Barring Service check will be conducted as part of the onboarding and compliance process.
