Customer Service Advisor

Morson Talent

Posted 2 days ago, valid for 20 days

Matlock, Derbyshire DE4 4HF, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The job title is Customer Service Advisor with a pay rate of £12 to £14 per hour.
This is a 6-week contract position starting on January 6, 2025, located in Ashbourne.
The role involves answering customer inquiries via phone and email, handling complaints, and providing solutions to ensure satisfaction.
Candidates should possess strong communication skills, a customer-first attitude, and problem-solving abilities.
Experience in customer service is required for this position.

Job Title: Customer Service Advisor

Rate: £12 - £14PH

Contract: 6 weeks

Start date: 6th Jan 2025

Location: Ashbourne

Role Objective: Join our clients customer service team where you will play a crucial role in ensuring the efficiency and effectiveness of their customer operations..

What You'll Do

Answer customer questions via phone and email promptly and professionally.
Handle complaints and provide effective solutions to ensure customer satisfaction.
Guide customers on how to use our products/services and provide helpful tips.
Work with other departments to resolve complex issues and improve the customer experience.
Maintain accurate records of customer interactions and feedback.

What We’re Looking For

Strong communication and interpersonal skills.
A customer-first attitude with the ability to empathise and stay patient.
Problem-solving skills and the ability to think on your feet.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.

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