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Rate: £12.60 per hour
Contract: 3 months
Location:Â Derby
Start Date: ImmediateÂ
Join our clients Customer Service team where you will play a crucial role in ensuring the efficiency and effectiveness of their operations.Â
Key Accountabilities:
- Schedule customer-appointed and proactive work for technicians and crews.
- Liaise with customers and other stakeholders to ensure work is completed to the highest quality standards and in compliance with local regulations.
- Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
- Adhere to service levels that meet customer and company expectations.
- Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
- Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.
Experience & Capabilities:Â
To excel in this role, you should have:
- Strong IT skills, particularly with the Microsoft Office suite.
- The ability to work under pressure in a dynamic and evolving environment.
- Excellent communication skills with a proven track record of managing customer expectations.
- The capability to interpret and analyse complex information.
- Experience working to service levels and individual targets.
How to Apply:
- If you meet the qualifications outlined above, we want to hear from you.
Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.
