Sales Order Processor

Page Personnel are working in partnership with this reputable organisation to recruit for a permanent sales order processor to come and join there long standing team based in Derbyshire.

Client Details

Our client is a leading supplier in the global and UK markets, specialising in a diverse range of products, and solutions. With a strong reputation for quality and innovation, the company caters to various industries, ensuring to meet the needs of their customers.

Description

The Sales Order Processor will be responsible for:

• Inputting customer orders into the system accurately and efficiently.

• Sending order confirmations to customers and providing details about delivery time lines.

• Checking inventory levels to ensure products are available for fulfilment.

• Communicating with sales, warehouse, and shipping departments to ensure timely order processing.

• Addressing any issues or discrepancies with orders, such as pricing errors or stock shortages.

• Maintaining accurate records of orders, customer interactions, and any changes to orders.

• Assisting customers with inquiries about their orders, shipping statuses, and returns.

• identifying areas for improving the order processing work flow and suggesting enhancements..

• Generating reports on order processing metrics, such as order volume and fulfilment times, for management review.

• Deal with any customer queries and provide a suitable solution.

Profile

• Demonstrable experience in sales order processing, customer service, or a related field is often preferred.
• Strong skills in using order management software, spreadsheets, and databases.
• Ability to accurately enter and manage data, with a focus on minimising errors.
• Strong verbal and written communication skills for effective interaction with customers and team members.
• Ability to manage multiple orders and priorities simultaneously.
• Capacity to identify issues and propose effective solutions quickly.
• A focus on providing excellent customer service and addressing customer needs.

Job Offer

• Immediate start
• Early finish on a Friday
• On site parking
• Great benefits package
• A supportive workplace culture with a focus on collaboration and teamwork