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Regional Operations Manager, East Midlands
We have a great opportunity for the successful candidate to join a fantastic ethical leader in the commercial tyre industry, with exciting plans for the future!
This role offers a unique chance to showcase your leadership skills and drive excellence in service delivery. As a Regional Operations Manager, you will play a pivotal role in managing a regional portfolio, ensuring that key performance indicators are not only met but exceeded.
Benefits:
Professional Growth: This role provides a platform for career advancement within a dynamic and evolving industry.
Autonomy and Flexibility: Enjoy the benefits of remote working while managing your region, with occasional national travel.
Impactful Role: Directly influence service delivery standards and customer satisfaction, shaping the reputation of a leading tyre service provider.
Collaborative Environment: Work closely with customers and service providers, fostering strong relationships and ensuring seamless operations.
Role Responsibilities:
Oversee service delivery to customers, ensuring the highest standards are consistently achieved.
Manage a regional and national portfolio, maintaining robust relationships across our clients network.
Motivate and drive the service provider network within your region to meet and exceed targets.
Conduct regular fleet audits to guarantee customers receive top-tier service and that service providers adhere to company policies and procedures.
Hold regular meetings with both customers and service providers to report on KPIs and address any issues.
Manage the expectations and uphold the reputation of our client through exceptional service and communication.
Skills and Experience Required:
Proven experience in the tyre industry, demonstrating a deep understanding of its dynamics and challenges.
Strong customer rapport and excellent communication skills, both written and verbal.
Proficiency in IT, enabling efficient remote work and data management.
A professional demeanour, capable of representing the company with integrity and confidence.
Self-motivated and driven, with a track record of achieving goals and targets.
Ability to travel regionally with occasional national commitments.
This role is ideal for a professional individual who thrives in a dynamic environment and is passionate about delivering exceptional service. If you possess the skills and experience required, this could be the perfect stage for your talents.
Highbridge Talent are acting as a Recruitment Agency for this role
Job Type: Full-time
Pay: From £45,000.00 per year
Additional pay:
- Yearly bonus
Benefits:
- Company car
- Company pension
Schedule:
- Monday to Friday
Work Location: On the road
