Caseworker

The Forces Employment Charity (FEC) is seeking a dedicated and highly motivated Caseworker - Op Nova in Derbyshire & Leicestershire to join our team.

Reporting to Op NOVA Regional Manager. The successful candidate will have experience inmanaging and supporting a caseload of vulnerable veterans in your allocated region.

A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training, and adult education opportunities.

This is a full-time role working 35 hours per week with a salary of £28,325 depending on experience. The role is Home-based with frequent local and regional travel.

Principal Responsibilities:

• Contact all clients within 48 hours of allocation.
• Undertake needs assessments and develop support plans within 5 days of allocation.
• Provide peer support and practical experience to colleagues and clients.
• Carry out assessments using the Outcome Star, understand and record employment and housing status, and other assessments as required by the Regional Manager.
• Review assessments at 3-month intervals to understand and demonstrate progress.
• Work with and empower clients to engage with the support plan and goals agreed during their needs assessment.
• Produce written reports when requested, highlighting support given to clients and levels of engagement.
• Work as part of a team, together with Justice staff and partner organisations providing specialist support to your client.
• Support the regional manager and Op Nova national manager to create and maintain strong working relationships with referring organisations in the programme area, including the Police and NHS Liaison and Diversion.
• Identify and engage veterans with the service.
• Deliver emotional and practical support to veterans, working with partner organisations to provide specialist support.
• Work with each client to identify future goals for employment, volunteering, and/or training.
• Ensure that all activity is recorded on Salesforce case management system (CMS).
• Deliver any further activities reasonably required by your Regional Manager and the National Manager.

PERSONAL SPECIFICATION

Essential Competencies:

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
• Ability to collaborate effectively with internal and external stakeholders.
• Highly organised with strong IT skills and experience of using Case Management Systems.
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Excellent team player who will contribute to a diverse and dedicated team.
• Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
• Driving licence and use of own car.
• Strong communicator.

Desirable Competencies:

• NVQ Level 4 in Information, Advice, and Guidance.
• Experience of using Outcomes Star.
• Salesforce case management system experience (training will be provided for the successful candidate if not already trained).
• A working knowledge of the justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces.

Security Clearance: Successful candidates will require an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV level 2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply. The closing date for the position is Midnight, 11 November 2024.

Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.