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Are you a confident communicator with a passion for providing excellent customer service?Are you looking to transition into an office-based role?We are seeking a motivated Customer Service Administrator to join a team in Melksham. This is a fantastic opportunity for someone with a background in retail or hospitality who is ready to bring their customer service skills into an office environment.DAY TO DAY:
- Respond to inbound customer service queries via phone and email.
- Process customer orders through our system efficiently and accurately.
- Answer order-related questions and liaise with the warehouse when stock issues arise.
- Handle product enquiries and delivery issues professionally and with a customer-focused approach.
- Manage complaints and ensure customer satisfaction by resolving issues promptly.
WHAT WE’D LOVE TO SEE:
- A confident communicator who excels in both written and verbal interactions.
- A team player with strong IT skills, including experience with Microsoft Office, especially Excel.
- Someone who is proactive, organised, and able to handle multiple tasks in a fast-paced environment.
- Experience in retail or hospitality is beneficial, especially for those seeking their first office-based role.
AND FOR YOU:
- Generous holiday.
- A friendly and supportive team environment with opportunities for growth.
- Competitive salary and benefits.
If you’re ready to make the move to an office-based role and deliver exceptional customer service, apply today!
