Customer Service Administrator

Are you a confident communicator with a passion for providing excellent customer service?Are you looking to transition into an office-based role?We are seeking a motivated Customer Service Administrator to join a team in Melksham. This is a fantastic opportunity for someone with a background in retail or hospitality who is ready to bring their customer service skills into an office environment.DAY TO DAY:• Respond to inbound customer service queries via phone and email.• Process customer orders through our system efficiently and accurately.• Answer order-related questions and liaise with the warehouse when stock issues arise.• Handle product enquiries and delivery issues professionally and with a customer-focused approach.• Manage complaints and ensure customer satisfaction by resolving issues promptly.WHAT WE’D LOVE TO SEE:• A confident communicator who excels in both written and verbal interactions.• A team player with strong IT skills, including experience with Microsoft Office, especially Excel.• Someone who is proactive, organised, and able to handle multiple tasks in a fast-paced environment.• Experience in retail or hospitality is beneficial, especially for those seeking their first office-based role.AND FOR YOU:• Generous holiday.• A friendly and supportive team environment with opportunities for growth.• Competitive salary and benefits.If you’re ready to make the move to an office-based role and deliver exceptional customer service, apply today!