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Customer Service Assistant
Part-time permanent
£15.00ph
Melksham - based on site
We are looking for a Customer Service / Assistant Manager to join our client in Melksham. Working across 2 businesses, you will support with general day to day duties: offering excellent customer service to both commercial and private clients, and ensuring their questions are answered in a professional manner.Key Duties:
- Provide the highest level of customer service
- Liaise with customers by phone, email or in person
- Keep the CRM system up to date keying in accurate information
- Provide customers with quotes
- Discuss solutions with customers that will suit their needs best
- Assist with planning and runningcommunity engagement events for both businesses
- Help ensure the smooth day-to-day operations
There is also great opportunities for development. You will support our client and help them to expand their content and reach on Social Media as they continue to grow, as well as being involved in credit control and bookkeeping.
As this role focuses on being a main point of contact for customers, by phone, email or in person, we are looking for someone who can excel at communication with people at all levels, ensuring they provide a friendly, professional and welcoming environment. Other key skills will include:
- Excellent IT skills, competency using and learning CRM systems and processes
- Excellent organisation and time management skills
- Previous experience in a customer orientated role
This is a part-time role and the working hours are 26.5 hours per week: Wednesday - Friday 9.00am - 5.00pm (the days could be negotiable) and Saturday 10.00am - 2.00pm (Saturday working is essential)
Please only apply if you are able to commit to the Saturday working
Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
