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Service Delivery Coordinator

Reed
Posted 6 days ago, valid for 16 days
Location

Melksham, Wiltshire SN12 6BZ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Delivery Coordinator position involves processing customer information and ensuring timely service delivery in an industry-leading company.
  • Candidates should have experience in customer service, order processing, or account management, preferably in a manufacturing or multi-channel reseller industry.
  • The role requires strong communication skills and experience with MRP and CRM systems, particularly SAP.
  • Flexi hours of 37.5 per week are offered, with an early finish on Fridays, and the position is based in Melksham, SN12.
  • The salary for this role is competitive, and candidates should possess a minimum of two years of relevant experience.

Are you looking for a rewarding and challenging role in an industry leading company? Do you have excellent customer service, communication, and organisational skills? If so, you might be the perfect fit for our Service Delivery Coordinator position!

As a Service Delivery Coordinator, you will be responsible for:

  • Processing and maintaining customer information, orders, quotes, and quality notifications in SAP ERP system for various rail service streams
  • Communicating proactively and effectively with customers and internal departments through email, phone, and meetings to ensure timely and accurate service delivery
  • Using CRM system to record and manage customer contacts, issues, projects, complaints, and tasks
  • Updating shared data in KBRS collaboration areas
  • Minuting inter-departmental and customer meetings
  • Identifying and resolving risks to on-time delivery and escalating them when necessary
  • Achieving or supporting the achievement of service delivery KPIs and customer performance KPIs

To be successful in this role, you should have:

  • Level / GSCE level education
  • Experience in customer service, order processing, purchasing, sales, or account management in a manufacturing or multi-channel reseller industry
  • Experience in using MRP system (SAP preferred) and CRM system
  • Experience in building rapport with key customer contacts and advocating for their needs
  • Experience in recognising and responding to customer complaints
  • Strong data entry, numeracy, and MS Office skills

Hours: Flexi hours of 37.5 per week with an early finish on Fridays

Location: Melksham, SN12. Office based role- free onsite car parking

If you're interested in finding more information out about the organisation and finding out more information, apply today!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.