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IT Services Manager

CMD Recruitment
Posted 3 days ago, valid for 11 hours
Location

Melksham, Wiltshire SN12 6BZ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The IT Services Manager will oversee the smooth operation of IT services while driving continuous improvement and aligning technology with business needs.
  • Candidates should have a degree in IT, Computer Science, or a related field, along with proven experience in IT service management and leading IT teams.
  • The role requires strong leadership skills, excellent problem-solving abilities, and the capacity to manage multiple priorities under pressure.
  • The salary for this position is competitive, reflecting the importance of the role in ensuring reliable and efficient IT systems.
  • The ideal candidate should have at least 5 years of relevant experience and be proactive in adopting industry best practices and staying updated on tech trends.

IT Services Manager

Are you ready to take charge of our IT services, ensuring everything runs smoothly while also driving continuous improvement? We're looking for an IT Services Manager who can keep our technology aligned with business needs, deliver outstanding service, and ensure our systems remain reliable and efficient.

What You'll Be Doing

  • Keeping things running - You'll ensure our IT services meet expectations, hit service level agreements (SLAs), and continuously seek ways to improve performance.
  • Leading the team - You'll support, motivate, and develop our IT service team, identifying training needs and resolving any issues that arise.
  • Solving problems - When things go wrong (because they sometimes do!), you'll manage incidents swiftly, minimise disruption, analyse root causes, and implement preventive measures.
  • Managing change - As our technology evolves, you'll oversee smooth transitions, ensuring stakeholders are informed and systems function as expected.
  • Connecting with people - You'll build strong relationships across the business, understand IT needs, keep everyone informed, and use feedback to enhance our services.
  • Managing resources - You'll oversee the IT service budget, ensuring smart spending and managing relationships with external vendors.
  • Always improving - We're looking for someone proactive in adopting industry best practices and keeping up with the latest tech trends.
  • Staying secure - You'll ensure our IT services remain compliant with regulations and that our systems and data are fully protected.

What You'll Need

  • A degree in IT, Computer Science, or a related field.
  • ITIL® 4 Foundation, PMP, or similar certifications (desirable but not essential).
  • Proven experience in IT service management and leading IT teams.
  • Strong leadership and team management skills.
  • Excellent problem-solving and analytical abilities.
  • Outstanding communication and interpersonal skills.
  • The ability to manage multiple priorities and perform under pressure.

If you're an IT leader who thrives in a fast-paced environment and loves driving positive change, we'd love to hear from you!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.