Account Manager

We are excited to partner with a dynamic and expanding global organisation to help them find an Account Manager to join their team based in Melksham. This is an excellent opportunity for someone to play a key role in supporting a growing sales function, taking responsibility for a portfolio of accounts across the UK.

Key Responsibilities:

• Manage and maintain internal accounts, ensuring high levels of service and satisfaction
• Oversee the entire order process, from initial request through to completion
• Prepare and process purchase and sales orders
• Work closely with clients to understand and manage their needs and expectations
• Produce and update regular reports on customer status and order progress
• Maintain accurate and up-to-date records within the companys CRM system
• Take responsibility for managing a variety of stock levels and product ranges
• Assist the sales team with external customer interactions and visits
• Build and nurture long-lasting relationships with key stakeholders
• Address customer queries and ensure all inquiries are handled promptly and efficiently

Required Skills and Experience:

• Strong proficiency in Microsoft Excel, including advanced functions like lookups and pivot tables
• Experience with CRM software (preferably Microsoft Dynamics)
• A customer-centric approach, with a proven ability to build relationships and deliver results
• Prior experience in a sales-related environment
• Ability to work collaboratively within a team
• Comfortable working in a fast-paced setting with shifting priorities
• Excellent organisational skills and attention to detail
• Ability to meet deadlines and manage time effectively
• Strong communication skills, both written and verbal
• A professional and confident telephone manner
• Reliable with excellent time management skills