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We are excited to partner with a dynamic and expanding global organisation to help them find an Account Manager to join their team based in Melksham. This is an excellent opportunity for someone to play a key role in supporting a growing sales function, taking responsibility for a portfolio of accounts across the UK.
Key Responsibilities:
- Manage and maintain internal accounts, ensuring high levels of service and satisfaction
- Oversee the entire order process, from initial request through to completion
- Prepare and process purchase and sales orders
- Work closely with clients to understand and manage their needs and expectations
- Produce and update regular reports on customer status and order progress
- Maintain accurate and up-to-date records within the companys CRM system
- Take responsibility for managing a variety of stock levels and product ranges
- Assist the sales team with external customer interactions and visits
- Build and nurture long-lasting relationships with key stakeholders
- Address customer queries and ensure all inquiries are handled promptly and efficiently
Required Skills and Experience:
- Strong proficiency in Microsoft Excel, including advanced functions like lookups and pivot tables
- Experience with CRM software (preferably Microsoft Dynamics)
- A customer-centric approach, with a proven ability to build relationships and deliver results
- Prior experience in a sales-related environment
- Ability to work collaboratively within a team
- Comfortable working in a fast-paced setting with shifting priorities
- Excellent organisational skills and attention to detail
- Ability to meet deadlines and manage time effectively
- Strong communication skills, both written and verbal
- A professional and confident telephone manner
- Reliable with excellent time management skills
