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Company profile : A leading provider of custom luxury packaging for the retail sector, supplying some of the world’s most recognizable brands. They are currently seeking to hire an National Account Manager to join their successful team.
Title: National Account Manager
Job Purpose:
Achieve sales and profits targets for your area of responsibility.
Retain and grow all existing customers
Secure profitable new business within our chosen market sectors
Role and Responsibilities:
Retention of our existing customers to maximise sales revenue, new product categories and profitability.
Monitor customer’s sales performance in terms of their contribution and profitability.
Drive margin improvement where necessary through strategic sourcing and strong commercial decision making.
Establish and develop relationships with customers at all levels and entertain clients as required
Identify any issues in the client relationship and implement corrective actions through regular business review meetings.
Negotiate long term agreements with our existing customers.
Drive existing customer business plans through to conclusion.
Secure profitable new customers focussing on retailers within the Fashion, Cosmetics, Watches & Jewellery and Luxury sectors.
Work alongside our business development team to implement new customers wins with excellence.
Ensure customers have regular updates and meetings, minimum of monthly.
Work with other departments within the company both locally and internationally on the design and implementation of value added products and services to our customers.
Support UK Commercial team and / or KPA sourcing team to ensure we work with our preferred suppliers.
Support the Finance Team on the collection of outstanding debts within the agreed terms.
Ensure any slow moving stock lines are addressed.
At least once a month, conduct store audits and competitor research by visiting retailers stores in key locations.
Accurate monthly reporting of sales activity and business results through Salesforce.
Participate in business projects as and when required.
Attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative and business developments.
Actively participate in monthly team Sales Meetings, share knowledge and best practice with the wider team.
Skills & Competences:
Customer Focus
Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements.
Job Knowledge/Quality Of Work
Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks.
Team Work
Ability to establish and maintain working relationships with others.
Shares information and resources with others as required.
Ability and willingness to follow instructions of management, and respond to requests from others in the team in a helpful manner.
Contributing work and effort to group performance to meet agreed upon objectives and achieve team success.
Communication & Interpersonal Skills
Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously.
Initiative
Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others. Self reliant.
Planning & Organisation
Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate before commences new projects or working methods.
Flexibility
Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed. Supportive of manager and wider team goals and objectives
Technical Skills
Computer Literate, numerate, attention to detail, logical and methodical approach to work.
Experience and Additional Requirements
IT Skills
Numeracy
Previous external sales experience at National Account level
KPI’s agreed annually and include:
Achievement of portfolio budget, stock/debt target
Major customer annual business plans
Profitable growth customer actions plans
New business & existing customer incremental product wins
Ensuring key processes are followed as set out by the Sales Director / Line Manager
Key Stakeholders (Internal & External)
External - customers and suppliers
Internal - all departments
Salary:
£50k - £55k plus commission and bonus (OTE £60k-£70k)
Electric or hybrid car
If you feel you have the right skill set and attributes for this role and that it’s the challenge you are looking for then please contact us on a confidential basis or apply via the website.
