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Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote).

Scott Merrick
Posted 6 days ago, valid for 12 days
Location

Melton Mowbray, Leicestershire LE14 2XA

Salary

£30,000 - £36,000 per annum

info
Contract type

Full Time

Retirement Plan
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Web Applications Support Analyst focused on Linux, SQL Queries, and Cloud technologies, offering fully remote work.
  • Candidates must have a minimum of 3 years of experience in supporting Web Applications, along with skills in Linux, troubleshooting, and bash scripting.
  • The role involves maintaining and monitoring live systems, engaging with internal teams, and contributing to the internal knowledge base.
  • The salary for this position ranges from £30,000 to £35,000, depending on experience, and includes a comprehensive benefits package.
  • Applicants should be prepared for a 24/7 support schedule with specific shift patterns, and occasional office visits may be required.

Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote).

The Company & Opportunity:Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include:

  • Work within specified service level agreements and advise on implementation of new technologies.
  • Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
  • Good documentation of issues, requests, and solutions within the ITSM system.
  • Contribute/maintain the internal knowledge base & Identify process improvements.

Please Note:This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).

Technical skills & experience for the Web Applications Support Analyst role:

  • MUST HAVE a Minimum 3 years' experience in supporting Web Applications, Linux, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs.
  • Must have a process-driven approach, working with complex systems/SaaS.
  • Worked with Zendesk/ServiceNow ticket systems (or similar).
  • Supporting Live Applications' Will be highly desirable (Not Essential)
  • Knowledge/understanding of networking.
  • Support of on-premise, cloud and/or hybrid infrastructure environments.
  • Familiarity/Understanding or DevOps and Agile methodologies (Nice to have).
  • Experience/Understanding of SQL (Database Queries)
  • Previous experience/understanding of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £30-£35K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum.

Please apply now for more information on the role: Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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