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We're looking for a Director of Operations who has:
- Extensive experience in senior leadership within housing operations
- Strong understanding of housing legislation, regulations, and best practices
- Proven leadership skills with experience managing teams and budgets
- Ability to develop and implement strategic initiatives aligned with business goals
- Strong stakeholder management and communication skills
- Commitment to equality, diversity, and inclusion, ensuring accessible services for all
As Director of Operations, you will play a pivotal role in leading and managing housing services, asset management, and community development. Your key responsibilities will include:
- Progress, monitor, and deliver objectives related to tenant experience, growth, and decarbonisation
- Oversee housing, rent recovery, supported housing, and asset management services
- Drive improvements in operational KPIs and ensure excellent customer service
- Report to the Chief Executive and Board on performance and strategy
- Ensure compliance with legislation and regulations while fostering innovation in service delivery
- Promote inclusive tenant engagement and excellent service delivery
- Develop housing and rent recovery services to minimise rental income loss
- Improve tenant engagement and support social and economic growth in the community
- Act as Lead Safeguarding Officer to protect at-risk groups
- Lead planning and monitoring of voids, repairs, and planned works
- Ensure compliance with Welsh Government standards and regulatory requirements
- Oversee new housing developments and drive decarbonisation efforts
- Manage budgets and resources efficiently, ensuring value for money for tenants
Why apply for the Director of Operations role? This housing association values its employees and offers a range of excellent benefits, including:
- 25 days annual leave (increasing to 32 days with service)
- Hybrid working & flexi-time options
- Health care cash plan & Employee Assistance Programme
- Generous pension scheme with life insurance cover
- Wellbeing initiatives, including a weekly wellbeing hour
- Paid professional development opportunities and paid study leave
- Reduced membership rates at local fitness club
- Generous maternity and paternity leave
- Free Flu vaccinations annually
- Generous sick pay
Their commitment to Equality, Diversity and Inclusion:
As both an employer and provider of housing services, this organisation is dedicated to tackling discrimination and reducing disadvantage. They are committed to continuous improvement in equal opportunities and are proud members of Tai Pawb, having signed the Deeds Not Words pledge to end racial inequality in housing. They have also achieved the QED (Quality in Equality & Diversity) Award.
Applications are particularly encouraged from Black, Asian, Minority Ethnic, Disabled, diverse nationalities, and LGBTQIA+ candidates. The organisation guarantees an interview for applicants from these groups who meet the essential criteria. Candidates are encouraged to submit an equality monitoring form with their application to support this commitment.
This is a fantastic opportunity for a Senior Leader to step into a pivotal role within a respected housing association. If you're ready to take on a new challenge, we'd love to hear from you! Apply directly to this director of Operations role here or call Rio on (phone number removed).
