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- Assist in the delivery of the Homes & Places strategy through working with colleagues and ensuring the repairs and maintenance works within your responsibility are completed on time and to a high standard either through Contractors or via the in-house team.
- Plan the delivery of repairs & maintenance works based on needs and priorities on a budgetary year cycle, identifying works to be completed in future years to assist the delivery of longer-term plans. Ensuring that teams are adequately resourced, and tools and equipment required are in place.
- Develop procedures to support delivery and ensure that colleagues are adequately trained in their use.
- Work proactively with external parties to ensure delivery, for example, Contractors, the Local Authority and Utility providers. Establishing key links, maintaining strong working relationships, and ensuring that standards of service for this provision are met.
- Effectively manage a team of staff while driving performance to achieve an excellent service that demonstrates VFM of the in-house workforce through using a coaching approach and providing adequate support.
- Support procurement processes and be responsible for high quality delivery of contracts and monitoring on-going relationships with suppliers of materials and services using a coaching approach, ensuring that KPIs are met.
- Manage projects, ensuring that the overall project is completed in a timely manner and to a high quality.
- Carry out all aspects of an inspection and site audits within properties, land and buildings to ensure the provision of an effective and efficient maintenance service and any hazards/defects are addressed to limit risk.
- Produce specifications of works which address repair and maintenance issues.
- Embed their culture of support and ownership through providing appropriate training to your team, conducting team briefings and resolving any concerns in line with the Resolution Policy.
- Provide a supporting function to the line Manager and representing him/her in their absence.
- Be responsible for investigating repair requests/complaints and recommending repair solutions.
- Ability to assist in analysing information, including financial.
- Ability to maintain accurate manual records.
- Good knowledge of all aspects of the building industry.
- Good knowledge of Health & Safety legislation and an ability to put this into practice.
- Knowledge of schedules of rates is desirable.
- Thorough understanding of the legal requirements, duties and responsibilities relating to general building works and social housing.
- Capable of organising and controlling progress of contractors.
- HNC or equivalent in Construction or related would be advantageous.
- You will also need to drive with access to a vehicle for business use to complete this role.
- Good listening skills and ability to work well with tenants and members of the public.
- Good time management skills and ability to work to deadlines.
- Excellent communication skills both oral and written.
- Excellent prioritisation skills.
- Able to work on own initiative.
- Ability to work as part of a team.
- Good negotiation skills.
- Excellent IT skills - specifically Microsoft Teams, Word, and Excel.
- Personal resilience and good problem-solving skills.
- Generous annual leave and pension contributions
- Family friendly working arrangements
- Exciting career progression opportunities
- 24/7 access to the Employee Assistance Programme
- Happy Me, their own initiative to support your wellbeing and help you to thrive.
