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- 25 days’ annual leave + Bank holidays
- Internal development opportunities
- Brand new site extension and modern workspace
- Pension scheme
- Free onsite parking
- Communication with the customer, suppliers and Sales Engineers
- Processing customer enquiries
- Calculate costs and prepare customer quotations
- Checking the availability of materials
- Price coordination with the external sales force
- Providing the customer with technical documentation and certification
- Process orders for new seals
- Process orders with service on customer site
- Send inquiries to suppliers
- Place orders to suppliers and follow-up on deliveries and deadlines
- Create materials and bills of materials
- Maintain customer portals, process customer orders on customer portals
- Create and send to the customer sales order, order acknowledgements as well as delivery notes and invoicing
- Saving all order related documents on the internal server
- Update, follow-up, deliver and invoice quantity contracts and customer agreements
- Processing customer complaints
- Registering the shipment online with the carriers
- Complete supplier declarations when required
- Complete customer certification when required
- Fluent in German & English (Written and verbal)
- Previous experience of working within a customer focused role
- Strong administration experience
