Account Manager – Rotherham - £25,000 - £28,000Chase & Holland are excited to be with an innovative business who are currently going through a strong period of growth and are looking to recruit an Account Manager to join their friendly customer services team. Reporting to the Customer Services Manager you will be the first point of contact for customers taking ownership, ensuring a consistent and efficient end to end service for customers.This is a great opportunity and will suit someone who has excellent customer service experience along with a positive, proactive approach.In Return You’ll Receive:

Genuine development opportunities
Generous salary depending on experience
Opportunity to work with a leading organisation offering a positive working culture

Responsibilities of the Account Manager:

Ensuring exemplary customer service is delivered at all times
Ensuring scheduled reports and tasks are completed
Working with the Senior Account Managers to support colleagues and delegate tasks across the team
Being the point of escalation for customer complaints
Supporting the team to deliver resolutions for ongoing service issues
Formalising and documenting the best practice for processes across your team
Prioritising workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team’s workload
Co-ordinating with internal departments and external suppliers to deliver projects on time and to customers’ expectations
Providing timely updates to customers and internal stakeholders on ongoing projects
Contributing to resource planning for any absence across the team and to support project work
Providing monthly reporting to Senior Account Manager / Account Director on individual and team KPIs
Working as part of the customer Account Management team supporting the Account Director on client meetings and projects when necessary
Working as part of the wider customer services team to ensure all customers receive the best possible customer experience
Building strong working relationships with customers, suppliers and internal teams
Being the first point of contact for customers facing technical issues with online ordering platform
Maintaining high levels of customer communication throughout the life cycle of the enquiry
Managing team handovers and absence cover to ensure a seamless customer service experience

Required Skills & Experience:

High standards of verbal and written Mathematics and English
Good working knowledge of Microsoft Office
Strong Account Management or Customer Service background
Excellent attention to detail
Must be highly organised and able to prioritise

If you are interested in finding out about this exciting Account Manager opportunity, click ‘apply now'.Chase and Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Finance, Supply Chain, HR and IT recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire marketplaces.

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