Client Liaison Administrator

Your new companyA successful and established service provider in Rotherham, looking for 2 Client Liaison Administrators who are able to provide exceptional customer service to consumers.Your new roleA fantastic opportunity to join a company with ambitious growth plans! The customer service team is the first point of contact for all clients so a positive, helpful character will do really well, really quickly within this business.The role:-

• Account management - handling billing queries via email and over the phone
• Taking payments over the phone and updating accounts accordingly
• Identify and resolve all billing disputes, working towards a solution
• Ensure contractual compliance is maintained
• Building and maintaining customer relationships
• Increasing customer satisfaction, loyalty and retention
• Meeting customers needs and business expectations
• Building relationships with suppliers and manufacturers

This role will be office based.What you'll need to succeedYou must be passionate about customer service and want to join a like-minded team. If you have worked within the Energy market you will have a distinct advantage. You will have a professional phone manner and want to take ownership of any problems that arise. You will see the issue through to the end and provide a satisfactory solution. You will be patient, eager to learn and be a natural multitasker. As you will be working on more than one system at once, you will be tech-savvy, experience of working on a CRM system is desirable. Organised and accurate with the ability to adapt to change is essential. What you'll get in return25 days holiday plus statsFree Parking and easily accessible by public transportAnnual bonusFull benefits package discussed at registration

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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