Client Liaison Advisor

Elevation Recruitment Group- Business Support Division are excited to be exclusively partnered with a Global organisation in their search for Client Liaison Advisors on a permanent basis. Based in Rotherham close to motorway links.

• Permanent – start ASAP
• Full time- Office based 9am-5pm
• Free Parking
• £25,000-£30,000
• 23 days holiday + bank holidays

We are seeking a dedicated and detail-oriented professional to join a growing utilities organisation as a Client Liaison Advisor The ideal candidate will possess strong problem-solving skills, exceptional customer service abilities, and a proactive approach to managing billing and payment-related inquiries. This role requires a team player with excellent communication skills who thrives in a fast-paced environment.

Key Responsibilities:

• Customer Interaction:

  • Handle inbound calls and emails related to billing queries and payments.
  • Resolve customer complaints in line with business process timeframes.
  • Adhere to customer satisfaction criteria and maintain key performance indicators (KPIs).

• Billing and Payments:

  • Process customer payments and update accounts promptly and accurately.
  • Identify and resolve billing disputes efficiently.

• Operational Excellence:

  • Adhere to customer service policies and procedures.
  • Maintain current policies in line with business requirements.
  • Escalate unresolved issues to the office manager as needed.
  • Ensure compliance with contracts and business obligations.

• Regulatory Compliance:

  • Ensure adherence to data protection regulations and GDPR.
  • Stay updated on relevant regulations and apply them within the department.

• Upselling and Promotion:

  • Proactively promote products and services to enhance customer satisfaction and increase profitability.

• Team Collaboration:

  • Coordinate with team members to resolve customer issues.
  • Exhibit a strong team-player mentality.

Essential Skills and Attributes:

• Exceptional verbal and written communication skills.
• Strong attention to detail.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Proven ability to work well under pressure.
• Customer-focused with a commitment to achieving the highest service standards.