Café Assistant

Café Assistant

Location: Rotherham

Salary: £23,875 - £29,180 per annum FTE, depending on experience

The Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to their community since 1996.

The Role                  

At the Hospice, their café spaces are more than just places to grab a coffee, they are community hubs where staff, patients, families, and supporters come together.

As a Café Assistant, you play a key role in creating a warm, welcoming, and supportive environment, ensuring every visitor experiences kindness and excellent service. In line with their Living Life’s Wishes strategy, this role is about more than food and drink, it’s about making every moment meaningful for those who need them.

There will be positions available throughout all 3 Café locations; Swinton, Parkgate and Broom Road. Varying hours are available, including weekend only.

Key Responsibilities

Food & Drink Service

• Prepare and serve food and beverages, ensuring high-quality presentation.
• Operate the till, handle cash and card payments, and maintain accurate records.
• Follow all food safety and hygiene protocols.
• Assist in setting up and closing down the café, ensuring cleanliness and readiness.

Customer Service & Engagement

• Provide friendly, welcoming, and efficient service to all customers.
• Be knowledgeable about menu items and assist customers with any dietary requirements or allergens.
• Support hospice fundraising efforts by engaging with customers about initiatives where appropriate.

Food Safety & Hygiene

• Adhere to Level 2 Food Safety in Catering requirements.
• Follow HACCP procedures and maintain food temperature logs.
• Assist in allergen management by following supervisor-led allergen procedures and communicating dietary information to customers.
• Assist in stock rotation and monitor use-by dates.
• Ensure all areas of the café meet hygiene and cleanliness standards.

Teamwork & Support

• Work closely with the Café Supervisor to ensure smooth daily operations.
• Support volunteers and new team members with guidance and encouragement.
• Assist in training and supporting volunteers in daily café operations.
• Assist with stock management and reporting any shortages.

Skills and Qualifications

• Previous experience in a café, hospitality, or customer service environment.
• Level 2 Food Safety in Catering (or willingness to obtain before starting).
• Friendly, approachable, and able to work well with the public.
• Ability to work in a fast-paced environment while maintaining high standards.
• Basic numeracy skills for cash handling and stock monitoring.

Benefits

• Holidays: A work-life balance is important for everyone, which is why they offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.
• A supportive & comfortable working environment: Their Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
• Hassle-free parking at no cost: No one is more than a couple of minutes’ walk from the Hospice.
• Great meals & drinks: Because their culinary team prepares food for patients 24/7, they cook for them too. Buy a lovely lunch with 50% off without even leaving the building.
• Reassurance: Whilst the here and now is important, they all think about the future. They offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in their service.
• Training & development: Every employee will be supported with their training and development needs and will be regularly supported by their line manager.
• Competitive Pay Enhancements: Join their team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.