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- Genuine development opportunities
- Monday to Friday working week
- Opportunity to work with a leading organisation offering a positive working culture
- Pension
- Managing the day-to-day operations ensuring all work is completed within agreed SLAs
- Ensuring timely and accurate compliance with all administrative and reporting procedures
- Being the primary client contact, acting as a single point of contact for the end-to-end process
- Ensuring team communication to raise issues, improve processes and obtain or offer support
- Developing and implementing strategies to improve team performance and KPIs
- Collaborating with other departments to develop streamline processes and ensure high level of client satisfaction is achieved
- Maintaining GDPR compliance throughout the department and ensure all staff adhere to the regulations
- Prioritising and delegating workload to ensure a balanced approach to reacting to incoming requests
- Managing and reporting client stock levels and managing replenishments to ensure efficient stock
- Ensuring effective workforce planning is completed to meet demand
- Recruiting, interviewing, selecting, hiring, and onboarding new employees
- Performance management and development of your direct reports
- Overseeing the training and development of the team
- Assisting with investigation and disciplinary meetings where appropriate
- Observing safe-working practices
- Previous supervisory experience
- Able to work under pressure and to tight deadlines
- A self-starter using your initiative to reach goals and solve problems
- Analytical with great attention to detail
- A can-do attitude with a proactive mind set
