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I am working with one of my clients who are looking for a Workflow Coordinator to join their team in Rotherham.Job Title: Workflow CoordinatorPay: £12.36 per hourTemp : ASAP to 1 yearTimings: 8am - 5pm, Monday - FridayLocation: Rotherham, S60 1RF
Main Duties include:
- First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
- Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA's).
- Understand, identify, and apply the SLA for each service request and set expectations with customers.
- Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
- Re-plan/assign as required to manage workload and priorities of response.
- Meet SLA targets and respond to customer requests.
- Plan daily workload for engineers using available systems.
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands.
- Highlight any potential SLA breaches to Jeopardy Supervisor
- Organise planned maintenance for engineers, sub-contractors, and site managers.
- Raise Purchase requisition and/or purchase orders as directed.
- Ensure compliance with statutory and company procedures, across all functions within responsible areas.
- Collate accurate reports as required.
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
- Analysis of job history/running reports to avoid duplication.
- Promote customer feedback and surveys.
- Ad hoc administration duties, taking and distributing minutes.
- Ad hoc site visits - familiarisation visits to sites you are responsible for, meeting the team.
- To comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and company procedures to ensure a safe working environment.
- Highlight any potential SLA breaches to Jeopardy Supervisor.
Qualifications or Required Experience:
- Proficient in the use of IT, Microsoft Outlook, and Office.
- Experience of the CAFM system (Maximo, ideally) is highly desirable.
- Experience in a customer service role is highly desirable.
- Excellent communication skills.
- Ability to work as part of a busy team.
- Tenacious approach to work management.
- Experience in minute taking.
If you're interested and do have an Enhanced DBS check, please apply below or call me on .
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
