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Technical Support And Planning Supervisor
Location - Rotherham
Salary - £40,000 - £45,000 Depending On Salary
Key Responsibilities:
- Contract Management:
- Coordinate agreements and execution for BOC contracts.
- Ensure contract terms and conditions are applied for site and workshop repairs.
- Compile and issue Risk and Method statements for site interventions.
- Availability:
- Be contactable 24/7 via a dedicated emergency phone.
- Stock Management:
- Oversee BOC spare holdings, including spare turbines at Cryostar UK, ensuring readiness for shipment.
- Performance Monitoring:
- Use Historian software to monitor equipment performance and site conditions.
- Customer Communication:
- Provide updates on work progress.
- Issue end-of-month status reports for BOC-owned equipment under repair.
- Technical Support:
- Respond to customer technical enquiries.
- Assist field service engineers (FSE) with troubleshooting and on-site/workshop support.
- Intervention Preparation:
- Prepare workshop and site interventions.
- Input data into Salesforce, creating and assigning cases for interventions.
- Business Development:
- Promote and establish new maintenance contracts with new customers.
- Build customer relationships and support maintenance planning.
- Assist with scheduling workloads, spare parts, and shipments for repaired equipment.
- Act as a backup for BC Manager duties.
- Foster a safe working environment with preventive and responsible risk management.
- Propose and implement safety, productivity, and technical improvements.
- Adhere to QHSE rules and guidelines.
- Proactively address abnormalities and suggest improvements for sustained quality and safety.
- Customer-focused attitude.
- Commercial understanding.
- Technical background with strong product knowledge.
- Good communication and organizational skills.
- Technician/Supervisor level.
If interested please don't hesitate to call me on for a confident chat or apply via indeed.
