Stakeholder and Public Engagement Coordinator

Stakeholder Engagement Coordinator - this is a two year, full-time role in the Teesside area. This is to be the first point of contact for members of the public in both commercial and domestic settings, and any key stakeholders that may be impacted by ongoing ‘public domain’ construction work, delivering a high level of customer service and ensuring that all communications are dealt with effectively. The RoleManage the dedicated project email account and respond to enquiries, compliments and complaints in a timely manner. Recording each contact on the designated project log.Ensure claims are dealt with efficiently through the Group insurance protocols and within agreed timescales.Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence.Arrange visits to any members of the public or businesses that may be directly impacted by the ongoing construction project.Act as a first point of contact within the project visitor centre during scheduled opening hours.Organise and facilitate Visitor Centre events as required (e.g. schools, universities and construction bodies).Prepare and weekly / monthly reports as required by the site team, client and Corporate Communications. Attend monthly progress meetings to provide updates on stakeholder communications and outline any issues.Liaise with the site team and Corporate Communications regarding project website update requirements.Provide guidance (or training where possible) to site team on effectively dealing with public and stakeholders and the effective handling of conflict.Assist with the organisation of PR or social value events on site (where applicable).To support the Corporate Communications team with general communications activities.The package is attractive but dependent upon experience and it also comes with the addition of a car allowance and fuel card.The PersonA full UK driving licence (essential).At least 2 year’s occupational experience in a customer service / administrative environment (essential).Good IT skills with a good understanding of Microsoft Office based packages.Experience of updating a customer service website (desirable).Experience / understanding of social media platforms (desirable).Previous experience within a communications, PR or marketing environment (desirable).Qualification in relevant subject area (desirable).General understanding of the construction sector (desirable).RemunerationCirca £28,000 plus car (or allowance) and fuel cardThis is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf our client.By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website