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My Public Sector Client based in Middlesbrough requires two temporary Call Centre Administrator's to join their busy Public Health Department. The role is running through to the end of March 2025 and the hourly rate is 11.60 per hour.
Do you have excellent attention to detail and strong communication skills? Are you able to manage a busy reception? Are you experienced in providing a high level of excellent customer experience and professional administration support?
If so, we have an exciting opportunity to join our team as an Administrator. This role supports Customer Services/Call Centre Secretarial & Administration This is the front door for Adult Social Care. The phone lines are busy, and administrator will need to be able to use LAS system to support call taking. Calls may be for advice, signposting, queries on open cases or creation of new cases. Calls can be sensitive in nature.
To be successful in this role you will:
Be highly organized and able to multitask with ease.
Have a friendly and understanding approach when dealing with staff and clients.
Have great IT skills and experience with office management tools.
Have a Problem-solving attitude with an eye for detail.
Have experience maintaining internal databases.
Have experience organizing, storing and printing company documents.
Have strong written and oral communication skills.
Have experience providing a high level of professional administration support under high pressure.
Administration Duties would include:
Undertake a range of tasks e.g. reception duties, answering telephone, face to face enquiries, liaising with relevant staff, dealing with visitors. Dealing with routine unexpected problems and situations within the service.
Provide general clerical/ admin, support e.g. photocopying, filing, completion of standard forms, responding to routine correspondence
Set up and maintain manual and computerised records/ management information systems or service specific management information systems.
Sort and distribute mail.
Undertake administrative procedures (E.g. reconciliation and processing orders, invoices etc.).
Planning and scheduling of events /appointments.
Operate relevant equipment/ICT packages (e.g. electronic social care database, Word, excel, spreadsheets, internet).
Maintain stock and supplies, ordering of stationary and other supplies.
If this sounds like you, we would love to hear from you. Due to the nature of this role an enhanced DBS check against both adults and children is required.
Please send you CV in the first instance to (url removed) <mailto:(url removed)>
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
