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Are you an experienced and motivated leader with a passion for delivering outstanding customer service? My client is looking for a Customer Services Manager / Team Leader to join their growing team in Middlesbrough. This is a fantastic opportunity to lead a small, dedicated team in a supportive, fast-paced environment where your impact will truly be felt.
Key Responsibilities:
- Lead and motivate a team of customer service representatives, driving performance and efficiency.
- Resolve complex customer queries and complaints with professionalism and urgency.
- Coach and develop your team to achieve their targets and build their skills.
- Build strong relationships with customers to encourage loyalty and repeat business.
- Collaborate with other departments to improve processes and enhance the customer experience.
- Monitor and analyse team performance, sharing valuable insights with senior management.
What We’re Looking For:
- Proven experience in a customer service management or team leader role.
- Excellent leadership, communication, and people skills.
- A strong problem-solver who can confidently manage escalated customer issues.
- Highly organised, with the ability to work well under pressure and meet deadlines.
- Experience in a rental-based business (advantageous but not essential).
- Confident using Microsoft Excel and customer service software.
