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We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader. As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
Responsibilities
- Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.
- Ensures adequate communication channels are established and maintained to improve and promote
- Helping support a range of teams inclusive of customer service team, but also warehouse staff and drivers teamwork and workforce motivation.
- Shares knowledge, experience and information with others.
- Monitors activities to ensure each person has adequate skills and competence to achieve.
- Adapts approach/style of interaction depending on the people and/or situation.
- Identifies staff shortages when they occur and arranges appropriate cover.
- Works in collaboration with others to achieve own and team objectives.
- Seeks staff feedback, listens to concerns and takes appropriate action.
- Commits to decisions made with the team.
- Ensures personal involvement in motivating, coaching and supporting their team.
- Provides regular feedback and recognition.
About you?
- Customer Service experience
- Team Leader / Supervisor or similar experience
- Confident and clear communication skills across all contact channels
- Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
- Willingness to learn about industry, products, customer and agent requirements
- Driving license and access to a vehicle, as you will be required to visit other nearby locations such as Gateshead
Benefits
- Branch Based Bonus
- Salary Circa £30,000
- Company laptop and phone
- Extended parental support leave
- Mentoring schemes
- Perks at work
- Dedicated talent development team to help your career progress
- Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
- 25 days holiday + BH
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
