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 **CONTACT CENTRE ADVISORS – 8x WANTED - HYBRID OPPORTUNITY**
Reed Middlesbrough are currently representing a financial services organisation who are looking to recruit a number of Customer Service Advisors to join their established team on a permanent full-time basis.
This is to look after and manage a brilliant new contract that my client has just won with assessment days to be held on-site in January, between 10-12 and 2-4.
Offering an impressive salary of up to ÂŁ23,500 for the right experience, other Benefits include:
- Working from home 4x days per week and 1x day from the office, after 3 months training where you are expected to work from the office 5x days per week.
- Hours - 9am - 5:15
- 25 days holiday plus bank holidays - option to buy or sell 5 days – PLUS an extra day over Xmas
- Amenities such as tea, coffee and fruit provided free of charge
- Onsite free parking
- Brand new offices to work from should you wish to work from the office more!
- Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
- Life Assurance cover
- Reward schemes
The successful candidate will provide prompt, professional and accurate information, and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour is a must.
Duties:
- Answering inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in their database in a comprehensible way
- Provide first class customer service
The successful candidate will have:
- Good communication skills, especially listening
- Good interpersonal skills
- Strong organisational, planning and prioritisation skills
- Desire to improve standards and develop new procedures and working practice
- Background in customer service
I want to hear from you!!
