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- Job Title: Customer Service Advisor
- Salary: £12.00 PH Location: Middlesbrough
- Contract: Temporary, office Based
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Advisor. As a CSA you will be responsible for working with a small team of customer service adviser's focusing on delivering excellence, delivering on best practice and leading by example.
Responsibilities
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Handles requests from customers in a local site/depot or branch environment. Includes new account andpricing set up, order entry and queries and internal communication with operations and sales teams
- Raises manual notes for permitted scenarios and updates Manual Log
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas and equipment
Criteria
- Confident and clear communication skills across all contact channels
- Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
