2nd Line MSP IT Engineer

We are currently seeking an experienced 2nd Line MSP IT Engineer to join a dynamic Managed Service Provider based in Middlesbrough. This role involves providing technical support across various client sites, delivering BAU support, contributing to project initiatives, and supporting the service desk in a 2nd Line capacity.

2nd Line MSP IT Engineer
Middlesbrough/Onsite
27,000 - 37,000

Key Responsibilities:

• Act as the primary point of contact for technical support escalations from 1st line support engineers.
• Provide hands-on technical support and troubleshooting for IT infrastructure and systems at client sites.
• Conduct onsite visits across Middlesbrough and surrounding areas to resolve escalated technical issues promptly and effectively, requiring a valid driving license.
• Collaborate closely with clients and internal teams to ensure successful project delivery, including system upgrades, migrations, and installations.
• Monitor and maintain client environments, identifying and resolving potential issues proactively.
• Document all support activities, configurations, and client interactions accurately.
• Participate in on-call rotation and respond to after-hours support requests as required.

Tech Stack:

• Operating Systems: Windows Server, Microsoft Exchange, Active Directory
• Networking: LAN/WAN, TCP/IP, DNS, DHCP
• Cloud Platforms: Microsoft Azure, Office 365
• Virtualization: VMware, Hyper-V
• Backup Solutions: Veeam, Backup Exec
• Hardware: Servers, desktops, laptops, printers

Benefits:

• 28 days annual leave plus bank holidays.
• Pension scheme.
• Training and certification support to enhance your technical skills and career growth.
• Exciting opportunity to work in a fast-paced, collaborative environment with a focus on innovation and client satisfaction.

If you are a proactive IT professional with strong technical skills and a passion for delivering exceptional IT services, apply now with your CV. For further information or any queries, please contact me at 0113. 526. 5219. or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.