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Job Summary
A fantastic opportunity has arisen to support Altrad in its Digital journey, with this is a new role within the Business systems team. Working across multiple information systems across the business systems portfolio, you will support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues.
Main responsibilities
Support the user base of up to 10500 employees via telephone, teams and email manage IT support interactions, addressing and resolving technical issues promptly
Other duties to support the implementation and best use of business information systems within the organisation
System Administration functions such as; create new user accounts, amend permissions, reset passwords and other standard service request functions
Support the business systems team as required with various administrative tasks across the business systems portfolio
Contribute to the development and improvement of IT support processes and services
The initial setup and configuration of hand held and other devices to the organisation. Ensuing they are registered successfully and users provided with appropriate support and guidance
Collaborate with 2nd and 3rd line teams
Required skill & Qualifications
Good working knowledge of Microsoft products.
Experience of handling customer enquiries, resolving queries with a focus on customer experience
Good communication skills – Able to build good relationships and work well with people
Able to demonstrate good organisational skills
Adaptable and flexible personality, willing to work in a fast passed environment and respond appropriately to the organisations requirements as the evolve
Ability to travel independently would be advantageous but not essential
Knowledge of O365 is advantageous, as is exposure to ITSM ticketing systems.
IT-related qualification such as an apprenticeship or degree is beneficial
